Sensez9 - Smart Feedback,Feedback,Customer Feedback,Citizen Feedback,Insights,Consumer Insights,Site Intelligence,Site Monitoring,Machine Learning,ML,Artificial Intelligence,AI,Internet of Things,IoT,Workflow Automation,Smart Cities,Smart Cities Solutions,Monitor Business KPIs,Ambient Feedback,Voice IoT,Smart Metering,Smart Meter,City Sensor Network,IoT Platform,E-Governance,Cloud Computing,SaaS Platform,Big Data Analytics,User Interactions,Streaming Sensor Data,Customer Experience Management,Citizen Experience Management ,E-Gov Platfroms,Citizen Platforms,Smart Metering,Utilities Data Management Platforms,Cold Chain,Health Care,Facilities,Transport,Public Infra,Retail,Smart Cities,Optimise Operations,Improve Business Performance,Enterprise SaaS Platform,Cognitive Cloud Platform,Cloud Platform,Data Analytics,Data Acquisition,Business Insights,Action Engine,Data Insights,Predictive Analysis,Simplify Operations,Seamless functionality ,Real Time Alerts,Online dashboard,Feedback Collecting Smileys,Web & Email Reports,Real-Time Monitoring ,Onsite performance diagnostics,Feedback response volumes ,Smiley feedback solution ,CX analytics,Enabling front line management,In-the moment,Customer Feedback,Capture your customers’ perceptions of your service performance,Pinpoint underperforming locations,Onsite performance diagnostics, satisfaction levels ,customers,employees,workplace happiness,Smiley feedback solution ,Uncover pain points,measurable and successful improvements.,Intuitive charts and graphs ,pinpoint fluctuations in service levels ,Live Sharing ,Happy Index trend ,Feedback Collecting Smileys, Smiley Terminal,exceptional ease of use and approachability.,Intelligent reporting,manage your service performance ,intuitive and interactive data analytics. ,Pinpoint issues,online dashboard,automated email reports.,key performance results,informative widgets,research long term trends ,pinpoint exact times ,analyze your past and current performance,Web & Email Reports,Interaction Reports,Real Time Alerts,Data transfer,,Smiley Touch™,feedback experience,Web Smileys™,capture user experiences.,Seamless functionality ,Open feedback, deeper insights ,Web & Email Reports,Interaction Reports,real-time CX insights. ,Forrestor,in-the-moment ,customer feedback collection ,CX analytics , enable decisive improvements that drive growth,standalone program,capturing and analyzing in-the-moment,contextual feedback data ,Convert Improvements Into Growth-,highest-value experiences ,optimize CX strategy ,customer operations,Deliver Seamless CX-,Unify digital and physical experiences ,customer journey using in-the-moment feedback ,identify areas of inconsistent CX.,Operationalize CX ,customer-facing channels, enabling frontline management ,competitive edge in today’s market.,align feedback strategy ,impact customer loyalty ,performance.,Identify ,collection touchpoints.,Determine data access, distribution, and alerting plans. ,In-The-Moment Feedback Capture,Engage with customers ,real-time experience ,,customer satisfaction ,Capture enriched contextual input ,Real-Time Monitoring ,critical customer interaction points ,Empower frontline teams and management , feedback with intelligent, timely alerts.,Compare performance ,Diagnose issues and improve customer ,contextualize feedback.,Customer Experience,Digital and physical harmonization,Reveal inconsistent performance patterns ,operation leaders ,CX strategy ,measure performance ,Know customer satisfaction ,escalate,Uncover patterns of customer feedback ,Drive improved resource and process decisions.,Onsite performance diagnostics,Pinpoint the trouble spots of underperforming locations ,Customer satisfaction ,Feedback response volumes

A Passionate Team of Experienced Professionals

Experience in Technology and Operations

Sensez9 team brings strong expertise in technology solutions and large-scale deployment to help human services providers digitally transform operations and enhance patient experience and profitability.

AMRITA CHOWDHURY

CEO

An experienced business and tech expert, Amrita holds an MBA from Carnegie Mellon – Tepper Business School and engineering degrees from UC Berkeley and IIT Kanpur. She has worked in USA, Australia, and India. She has held CEO roles in services and product firms in South Asia, worked in strategy consulting with AT Kearney in USA, and innovation at Applied Materials. She holds 7 US patents for semiconductors and serves on the Boards of multiple listed companies in India.

JAKE GELBORT

President

Jake brings a wealth of experience in technology, operations and public service. After graduating with an MBA from Carnegie Mellon University, Jake has worked as a Product Manager at Amazon in their shipping operations, Blu Panda in hospital automation, and PNC Bank in back-office technology. During the pandemic, Jake helped schedule vaccine appointments as a Resource Navigator with 2-1-1.

MAYURI NAIK

Head of Design & Operations

An experienced design and project management expert, Mayuri is an alumni of London Business School, Executive Education in General Management. She holds visual design and virtual communication design degrees from esteemed universites in India and Australia. She has worked in Australia, India, Europe and multiple countries across Asia. She has led large scale tech systems and software design, project management, and deployment for Reliance Jio, Reliance Communications, Asian Development Bank, IL&FS, Ogilvy & Mather and others.

DR. SUMIT D CHOWDHURY

Managing Director

A globally renowned technology and transformation expert, Sumit holds a Ph.D. from Carnegie Mellon and engineering degrees from Carnegie Mellon and IIT Kanpur. He has led tech and consulting businesses in USA, Australia, and India. He was a Managing Partner with KPMG Consulting Australia, Partner with KPMG USA, Vice President for IBM India, and served as CIO for Reliance Jio and Reliance Communications. He is a Visiting Faculty for Smart Cities at Carnegie Mellon, served as a technology advisor to Government of India, and serves on the Board of a listed company in India.

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