Patient experience, a term used to describe the collection of interactions that a patient
has with a health care provider, is an essential component in the delivery of quality care.
Positive patient experiences drive customer loyalty and increase engagement and word of
Olistica is a modular suite of web-based utilities designed to help small medical practices
holistically improve patient experience. Using a smartphone, Olistica seamlessly manages the
customer interface process and establishes a sequence of digital touch points with the
patient during their visit.